Service
Telephone diagnostics and remote maintenance shorten response times. Our electrical engineers are ready to assist you if needed.
Service Phone: +49 (0)7821 92098 25.
Remote maintenance via modem quickly and efficiently assists you with control problems.
Your machine does not have remote maintenance yet?
Call us and we will help you!

Maintenance/Maintenance contract

To ensure high process reliability, maintenance should be carried out at regular intervals.
This preventive maintenance makes more economic sense than repairs in the event of a malfunction.
A maintenance contract offers you numerous advantages beyond pure process reliability thanks to additional services:

• Preventive, regular maintenance (based on operating times) - LORENZ agrees and coordinates fixed maintenance dates.
• Billing is based on a flat rate in accordance with the contract after each service call.
• Fixed travel and labor flat rates
• Discounts on spare parts
• “Maintenance Plus” offers you the option of having LORENZ keep the most important spare parts in stock for you.
• This is an optimal solution for the process reliability and availability of your machines.

Retrofit/Modernisation
In addition to the annual professional maintenance and inspection of your machines, we will retrofit older equipment.
These are brought up to the latest state of the art.
We also overhaul and modernise third-party brands. We will be happy to advise you on this.
 
With an upgrade, new technologies can be integrated to improve, e.g.

• the quality and throughput times of your products
• increase the energy efficiency of the plant
• reduce setup times
• avoid downtime

 
According to your ideas and priorities for the modernisation, we can prepare an appropriate concept and offer.

Spare parts
All mechanical spare parts are manufactured in-house. This guarantees high quality and good availability.
Other spare parts are purchased from reputable manufacturers or local suppliers located within a radius of about 50km.